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‎07-27-2018 06:04 PM

HP Recommended
Product: HP Envy 2 in 1
Operating System: Microsoft Windows 10 (64-bit)

Hello - Just got the computer today. Upon setup, it took a pic of my face for loggin. Worked fine the first time I logged in but two times now, it did not recognize me. How do I take more pics and/or what do I do to become more recognizable to the computer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2018 06:53 PM

HP Recommended

Whenever it fails to recognize you there should be a popup in bottom right corner asking if you want to work on facial recognition- or something similar.

You can also do it manually. Type Hello in the Cortana/search bar in the taskbar. It should show " Setup Face sign-in". Click it then work on Facial Recognition.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎07-27-2018 06:53 PM

HP Recommended

Whenever it fails to recognize you there should be a popup in bottom right corner asking if you want to work on facial recognition- or something similar.

You can also do it manually. Type Hello in the Cortana/search bar in the taskbar. It should show " Setup Face sign-in". Click it then work on Facial Recognition.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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