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‎05-03-2017 01:11 PM

HP Recommended
Product: EliteBook 1040 G3
Operating System: Microsoft Windows 10 (64-bit)

On a newly bought EliteBook 1040 G3 the BIOS setup (F10) asks for 'Administrator Password'. It gives 3 attempts and thereafter there is no error code but just a message 'Press power button to restart'. 

 

Is there some kind of default/factory password on the BIOS? The laptop is all new...

 

Thanks in advance!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2017 01:13 PM

HP Recommended

@PStraver

 

For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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1 REPLY 1

‎05-03-2017 01:13 PM

HP Recommended

@PStraver

 

For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.html

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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