05-03-2017 01:11 PM
On a newly bought EliteBook 1040 G3 the BIOS setup (F10) asks for 'Administrator Password'. It gives 3 attempts and thereafter there is no error code but just a message 'Press power button to restart'.
Is there some kind of default/factory password on the BIOS? The laptop is all new...
Thanks in advance!
Solved! Go to Solution.
05-03-2017 01:13 PM
For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.