Factory and security reset in BIOS

[CorbyFatBoy]

The laptop would not boot but i could get to the startup menu using the escape key. When selecting to run the diagnostics the laptop went to a blank lit screen. I then removed and formatted the hard disk. The diagnostics then worked and the memory and disk checks passed. When trying to boot from USB the laptop would go to the blank lit screen again.  I then opted to reset factory security and BIOS settings. This appeared to run ok. BUT now when i power up the laptop I do not get the prompt to press the escape key. I have tried a hard reset, i have also tried holding windows key and B, I have removed the CMOS battery but still nothing. The fan spins rapidly and the Caps Lock LED flashes white twice slowly. HELP!!!!!

[Jeet_singh]

@CorbyFatBoy,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues booting the notebook. Don't worry I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to use the external keyboard and check if that helps.

IN the meantime, let's try these steps here: 

Perform a hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code

If the issue persists, I would suggest this could be a possible hardware failure with the notebook. 

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

[CorbyFatBoy]

Hello Jeet,

I have tried everything you suggested (again as i had told you in the original request that i had already performed all these fixes) and also think it is a hardware problem. Unfortunately I have thought this for some time but the seller of the product (Alcampo in Telde, Gran Canaria) would not accept there was a problem with the machine even though when the problems first started it was under warranty. The problem has got worse over time to the point where I now have a HP laptop that is 18 months old and is completely useless. 

I am now left with a completely dead HP Laptop which has not been right since it was 3 months old. What can HP do to help me now?

Please contact me as soon as possible on +34 928640888 or +34 611250411

kind regards

David Wall