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Caasi
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Message 1 of 2
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Fail to get log in on power up

HP Recommended
Laptop 14-dg0521sa
Microsoft Windows 10 (64-bit)

When I power up I only get a blurred screen picture and 3 symbols in bottom right corner. Globe shape for internet only gives Flt Mode, Ease of Access, and then power symbol. Have done an inbuilt diagnostic and all elements passed!

any ideas?

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WAWood
Level 16
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Message 2 of 2
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HP Recommended

@Caasi 

The blurted background is standard for the Win10 login screen and the globe symbol means, at this point, you have no Internet access.

 

What should be happening is that a login Window appears and the globe symbol changes to a screen icon -- indicating that Internet access has been established.

 

I have no idea why the login is stalled, but what might work is rebuilding the boot files.

 

You will need to create Boot Repair Media using a working PC.

Macrium Reflect is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to boot and/or Repair your PC.

It is available from here: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
a) Download and install Macrium Reflect (MR)
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media -- it will take a while, so be patient!
d) If needed, select the option to repair the Windows Boot

The PC should now reboot without problems. IF it still has problems, there are other issues at play.

 



I am a volunteer and I do not work for, nor represent, HP
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