Fail to recognise NV3 NVME ssd

[fedup999]

My hard drive went US so replaced with Kingston NV3 500gb PCIe 4.0 NVMe m2

The laptop does not recognise this hard drive so cannot reload windows strange that it recognised the original NVMe

any help appreciated

[tk_srq]

@fedup999,

If your notebook came with an Intel Core 11th gen processor and the Windows installer failed to detect the KIngston drive, you most likely need to supply Intel RST storage drivers to installation setup to detect the drive.

You can follow the steps below to install IRST drivers.

1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (an ISO file-based installation usb drives may cause errors during the IRST driver installation).

2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

5. Multiple .inf driver files may be displayed. Select one and click Next. If no driver files are displayed, uncheck the box on the bottom left corner of the screen to display drivers. Find and select an 'iaStorVD.inf ' file and click Next to load the driver.

6. The storage drive may be displayed with 'unallocated space,' if the drive is brand new.  Click Next to proceed the installation.

If this doesn't work, you could use HP Cloud Recovery Tool, if your notebook came with Windows factory-installed. Let me know your full product number. 

[fedup999]

hi

product number 3v2voea model 14-dy002q2

usb version needed to update as just limited to hardware diagnostics at moment as cannot load windows 11

clear instructions would be advantages as aged 78 and not a bright star anymore

[tk_srq]

I assume that my suggestion didn't work or it was not clear enough for you to understand. Hopefully, someone else will provide you with clear better advice.

[fedup999]

This is the part i do not understand 

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

When i insert usb into notebook it just comes up with Boot device not found

hard disk (3FO)

also you mention F6 pressin that does nothing

[tk_srq]

When you turn on the notebook, immediately hit the F9 key repeatedly for boot option menu. Select USB Flash Drive (or USB Hard Drive) and hit the Enter key to boot from the Windows installation usb drive.