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‎03-20-2023 06:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

 

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1 person had the same question
1 REPLY 1

‎03-20-2023 07:03 PM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 15 Notebook PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive use another PC to create a bootable W10 installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media, install W10 and after W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-f387wm (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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