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‎02-28-2024 02:56 PM

HP Recommended

Screenshot_2024-02-28-16-50-44-622_com.android.chrome-edit.jpg

 hello, was there any resolution to the post in the attached picture from hp? I had exactly the same problem, in the same time with the same hp answer. Thank you for your help Jaro 

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1 REPLY 1

‎02-28-2024 03:26 PM - edited ‎02-28-2024 03:30 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to watch these videos and see if that helps.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support (youtube.com)

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support (youtube.co...

 

You will need to download the BIOS update file from your notebook model's support page:

 

Official HP® Support

 

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