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 hello, was there any resolution to the post in the attached picture from hp? I had exactly the same problem, in the same time with the same hp answer. Thank you for your help Jaro 

1 REPLY 1
HP Recommended

Hi:

 

The only suggestion I can offer would be to watch these videos and see if that helps.

 

Creating a BIOS Recovery Flash Drive for HP Notebooks | HP Notebooks | HP Support (youtube.com)

 

Restore the BIOS with a Recovery Flash Drive on HP Notebooks | HP Notebooks | HP Support (youtube.co...

 

You will need to download the BIOS update file from your notebook model's support page:

 

Official HP® Support

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.