• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-07-2024 03:06 PM

HP Recommended
Product: HP ENVY Notebook - m6-ae151dx (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I run the test on my laptop and this is the code QAJAL4-7S4C5W-XD7WLK-6OV903

Category:
1 REPLY 1

‎07-07-2024 04:48 PM

HP Recommended

Enter the required information at the link below and it should provide a general report of the problem and the recommended way to fix it.

 

HP Customer Support - Service Center

 

HP Hard drive check has identified a critical failure in your system that requires repair.

 

HP ENVY Notebook - m6-ae151dx (Touch) (ENERGY STAR)

 

Product: T0U83UA

 
Diagnostic report

 

Failure details - Hard drive check:
Failure ID: QAJAL4-7S4C5W-XD7WLK-60V903
Test date:2024-07-08
Component tested: Hard drive check
IMPORTANT: The test found a problem with your hard drive, and it may need to be replaced.
If possible, back up your personal files to a flash drive or external hard drive as soon as you can.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.