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‎03-14-2024 12:42 PM

HP Recommended
Product: HP Notebook - 15-ay103ne

I get the above error and notebook does not complete booting. 

Category:
3 REPLIES 3

‎03-14-2024 01:20 PM

HP Recommended

Fill in the form on the linked screen:


https://support.hp.com/us-en/contact/diag



I am a volunteer and I do not work for, nor represent, HP
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‎03-14-2024 01:34 PM

HP Recommended

Thanks…

when i filled and submitted the form it says hard disk drive error and the HDD may need to be changed. 

is there any other solution available ?


given this is now quite an old notebook i am fine to consider replacing the computer. 

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‎03-14-2024 04:03 PM

HP Recommended

The only other option would be to use an SSD instead of an HDD as that will get a major performance gain in older equipment -- but the newer models come with SSDs by default.



I am a volunteer and I do not work for, nor represent, HP
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