Failure ID: GTU05G-91AB7A-XD7URG-61AM03

[JaclO]

Failure ID: GTU05G-91AB7A-XD7URG-61AM03

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

GTU05G-91AB7A-XD7URG-61AM03

OK

00000

8/22/22

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10, the drivers and the software that originally came with your notebook on the new hard drive by making bootable recovery media with the HP cloud recovery tool.

You will need access to another PC running W7 64 bit or newer and a 32 GB USB flash drive to create the recovery media with.

Here is an info link for how to use the cloud recovery tool.

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[JaclO]

Paul: I thank you for the information you sent and the link to the replacing the hard drive. I went with solid state drive and 

all is working great now! Thanks again!

[Paul_Tikkanen]

You're very welcome.