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‎04-21-2023 08:01 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My Windows 10 is not booting, tried to follow instructions to reset pc but in windows troubleshooting it says pc reset or backup and when I enter, no option to reset only recovery or contact support. Then did system check 'n Hard drive and gave message saying DST check failed, FAILURE ID : QCVVX1-83TDKF-XD7WLK-60RA03.

Any advice on how to fix or reset pc without being able to enter operating system or pc at all? 

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3 REPLIES 3

‎04-21-2023 08:04 AM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

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‎04-21-2023 08:08 AM

HP Recommended

Thanks Paul for getting back to me. I will do that then. 🫣🤭

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‎04-21-2023 08:18 AM

HP Recommended

You're very welcome.

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