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‎06-23-2020 05:03 PM

HP Recommended
Product: Elitebook 850
Operating System: Microsoft Windows 10 (64-bit)

 I tried to update my windows. Now it won't boot. Help me navigate around this with a  failure I.d- 60C54X000A5FMFGJL160SW03

Product I.d- J5Q13UT#ABA

3 REPLIES 3

‎06-23-2020 05:29 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means you need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual for your PC, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04655205

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‎06-24-2020 03:57 AM

HP Recommended

Thanks for the quick response. I Just did the hard drive removal and replacement procedure.  It's still showing windows failed to start. File: boot bcd

           Status: 0xc000000f

What can I do to fix it

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‎06-24-2020 07:01 AM

HP Recommended

You're very welcome.

 

The only suggestion I can offer, would be to clean install W10 using the media creation tool at the link below to create a bootable W10 installer.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g1-notebook-pc/5405368

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