Failure with Primary HDD Bay*

[Zeke1231]

Computer turns on but will not boot. Attempted F11 option but still didn’t work. Ran a diagnostic and got failure Id: Q35LHF-8M49JD-XD7UQJ-60QQ03. The message reads Hard Drive 1 - Primary HDD Bay*. Not sure what this exactly means. If i need a new hard drive or not. If someone could let me know that’d be greatly appreciated. 

[Paul_Tikkanen]

Hi:

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced, and the operating system reinstalled.

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 6.

http://h10032.www1.hp.com/ctg/Manual/c05227786

After you replace the drive, you can reinstall W10 for free as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.