Fingerprint Reader Driver Issue (code 31)

[GeorgeZ1]

I got my laptop last October, and everything worked fine as far as I know. But today the fingerprint reader on my laptop just stopped working and is not registered in the windows Hello settings. I checked the device manager, the fingerprint reader showed up but with an exclamation mark saying driver is not working properly. 

Error:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

What can I do to fix it?

[asmita6658 · Accepted solution]

Hi @GeorgeZ1

Welcome to the HP Support Community. I'd be happy to assist you with the fingerprint issue. 

Let's try to re-configure finger print reader. Please refer to "Setting up a fingerprint reader" from this link. 

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

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