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MSirbu
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Message 1 of 2
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Fingerprint reader not working on new HP Envy x360

HP Recommended
HP Envy x360 15-ee0002na
Microsoft Windows 10 (64-bit)

I've just purchased a brand new HP Envy x360 and the fingerprint reader is not working at all. The software is all up to date and I've already tried uninstalling and reinstalling the driver for the biometric devices. When I go onto security to set up Windows Hello, after I click "Set up", the windows freezes on the message "Great, now touch the reader again", after a while it just says that the fingerprint reader is disconnected.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@MSirbu

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also refer to this Document: https://support.hp.com/in-en/document/c05873680

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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