Fingerprint sensor dead after wake-up from Hibernate(power off state)

[Hale_JP]

The last half year, or maybe a bit longer, my Aero 13 refuses reading fingerprints, sporadically, after booting from off-state (waking from Hibernate/deep sleep)

When waking up from S3 sleep  -works normally.

lately it became regular. Whenever I put it to Hibernate with a power button (for saving battery) - I cannot unlock it.

The last Windows11 update made it worse, because now it does not let entering PIN until 4 failures with fingerprints, and it does not read any.

Seems like driver initialization problems.

Is there a fix or workaround without keeping it always on?

[Hale_JP]

Well, and sometimes it wakes dead when waking from sleep (S3)

[Rainbow23]

Hi @Hale_JP,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hale_JP]

All updates are installed automatically as you could guess from the written above.

Including HP updates preconfigured by HP.

If there were no updates, it would never fail.

[FireCrackerJim]

Im having the same issue.

doing some searching i believe its because the finger print sensor can be put to sleep in device manager, even if you uncheck the sleep option it will come back checked after the next deep sleep

[Hale_JP]

1)it should sleep, because

- it is managed by OS, which is sleeping

-it should not kill your battery.

2)it should wake up because it is in the basic specifications defined 20 years ago.

- if it does not wake up on more than 1 random computer, it is a bug.

A critical bug of the prioritized product feature.

[FireCrackerJim]

 It definitely needs a patch, its not the end of the world and i still love this machine but it is annoying.

[captn-meows]

I have the same issue.  It seems that the finger print sensor is put to sleep sometimes and will not wake up.  It's very annoying.

[Hale_JP]

Did anyone find a solution?

Searching google gives results telling that the Windows Update causes version-up the driver, which cripples the sensor power management.

However Both Lenovo and HP refuse to release a working driver with a higher version number.

In Windows 11 if you try to roll back to the 2020 year's driver, it will be immediately "updated" without asking for your permission.