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Meeka03
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Fixing (C:) Stage 1

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HP Notebook - 15-bw003ds

I was working and my computer crashed. I git a message that said there was a disk error. I forced a shut down and now it's stuck on fixing stage c 

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Kludolph
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Mine did the same thing but after trying to fix it so many times the hard drive keeps failing. If you get to this screen and hit escape and run a quick diagnostic test. There is instructions on what to do. Mine failed 😞 

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WAWood
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@Meeka03 

The error message indicates the Windows file system on the OS drive has been corrupted -- and needs to be rebuilt.

 

Since you probably do NOT have a Windows Installation Disk, all the instructions provided are doing is telling you to contact us -- which you have already done!

 

Windows PCs use two different sets of files to get you to a working desktop.

In terms of the first, Windows boot files, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

If this worked, the boot repair succeeded and you will have your PC back.

But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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