cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Jedii
New member
3 2 0 0
Message 1 of 6
526
Flag Post

Solved!

Fixing C Stage with No system recovery f11

HP Recommended

Hi All,

 

I have a problem in regards with my laptop. I have done fixing stage and it prompts to “Preparing Automatic Repair” got stuck for 2++ hours. Nothing happened to my laptop. Ive decided to shutdown and went back again to fixing C stage. What should I do? 

 

 

Thanks in advance. Your help will be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
145,034 68,595 22,827 35,003
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Run the hard drive diagnostics test (F2) and see what it reports.

 

The hard drive may be defective.

 

What is the full model number or product number of your Probook?

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
145,034 68,595 22,827 35,003
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Run the hard drive diagnostics test (F2) and see what it reports.

 

The hard drive may be defective.

 

What is the full model number or product number of your Probook?

Was this reply helpful? Yes No
Jedii
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hard drive: Failed. (Test result in F2) 

 

Regulatory model: HSTNN-C82C

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,034 68,595 22,827 35,003
Message 4 of 6
Flag Post
HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Consult the maintenance and service guide for your notebook for the hard drive removal and replacement procedure.

 

Official HP® Support

 

 

Was this reply helpful? Yes No
Jedii
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Thanks a lot for the help. I really appreciate it. 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
145,034 68,595 22,827 35,003
Message 6 of 6
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation