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‎07-29-2021 10:27 AM

HP Recommended

Hi All,

 

I have a problem in regards with my laptop. I have done fixing stage and it prompts to “Preparing Automatic Repair” got stuck for 2++ hours. Nothing happened to my laptop. Ive decided to shutdown and went back again to fixing C stage. What should I do? 

 

 

Thanks in advance. Your help will be appreciated.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2021 11:54 AM

HP Recommended

Hi:

 

Run the hard drive diagnostics test (F2) and see what it reports.

 

The hard drive may be defective.

 

What is the full model number or product number of your Probook?

View solution in original post

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5 REPLIES 5

‎07-29-2021 11:54 AM

HP Recommended

Hi:

 

Run the hard drive diagnostics test (F2) and see what it reports.

 

The hard drive may be defective.

 

What is the full model number or product number of your Probook?

Was this reply helpful? Yes No

‎07-29-2021 08:29 PM

HP Recommended

Hard drive: Failed. (Test result in F2) 

 

Regulatory model: HSTNN-C82C

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‎07-29-2021 09:19 PM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Consult the maintenance and service guide for your notebook for the hard drive removal and replacement procedure.

 

Official HP® Support

 

 

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‎07-30-2021 04:03 AM

HP Recommended

Thanks a lot for the help. I really appreciate it. 

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‎07-30-2021 06:42 AM

HP Recommended

You're very welcome.

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