• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎12-16-2022 05:37 PM

HP Recommended
Product: HP laptop 17-by40063cl
Operating System: Microsoft Windows 11

My dad got a new hp laptop that has Windows 10 and when he installed Windows 11 it went black and then blue and back forth. He can't go back to the factory settings to where he can uninstall or start all over again. The computer won't let him. And, when he reboots the computer it does its again, the flash of blue and then black and it repeats.

 

So what is going on?

 

My dad is going to send back the computer anyway. But I would like to know what is going on? so it won't happened again.

 

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->