cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
79
Flag Post

Forgeting administrator password

HP Recommended
Elitebook 840 G2
Microsoft Windows 10 (64-bit)

I want to repair my win 10 but unfortunately can't access my boot loader.kindly send me the administrator password so that i'll change my boot loader setting

1 REPLY 1
Highlighted
Level 15
Level 15
1,640 1,622 170 481
Message 2 of 2
Flag Post
HP Recommended

@Muzamal1 
Hello,

Is your admin account a Microsoft Account?

 

If you no longer have any other accounts on the computer, what you can do instead is to enable the in-built Administrator of your computer, then create a new user with admin privileges instead.

 

To do this:

 

1. Press Shift key and restart
2. Click "Repair your Computer" on the bottom left side of the installation window.
3. You will be taken to the Windows Recovery Environment - select  "Troubleshoot".
4. Then click "Advanced Options".
5. From there, click "Command Prompt".
6. The Command Prompt window will open, type the command:
net user Administrator /active:Yes
7. Press Enter, and you'll be told that the command was successfully initiated. Enter the command "Exit" to restart the computer.

 

If done correctly, you will see a new user "Administrator". This doesn't have any password, so you can easily access it.

 

You will be able to create a new user from there.

 

If you are using Microsoft account as administrator account follow the link below.

 

How to reset your Microsoft account password

https://support.microsoft.com/en-us/help/4026971/

If it's the BIOS password:

Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation