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‎10-25-2018 03:19 PM - last edited on ‎10-25-2018 03:24 PM by Retired

HP Recommended
Product: HP x2 210 G2

Apologies for making a second thread on this issue, but contacting HP support didn't yield any useful results as they requested I pay £300 for a new piece of hardware to 'fix' the problem. If anyone has any idea what I can do to get around this issue without needing to pay anything, it would be greatly appreciated. Also, if anyone knows how to correctly remove the RTC battery, a link or bit of advice on doing so would be useful.

 

Serial Number: [edit]

The BIOS error code after 3 attempts:

 

System Disabled

A    [E89D3039]

 

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‎10-25-2018 09:27 PM

HP Recommended

Sorry to hear that @EthanPugh

 

Well that's it.

 

You have tried everything that can be done.

 

I wish I had more but I don't.

 

REO

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9 REPLIES 9

‎10-25-2018 04:49 PM

HP Recommended

@EthanPugh

 

For that model and (HEX) code you will need to contact HP in your region and they should be able to generate your Master code from your “SYSTEM DISABLED CODE”

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

I have also heard that some have had success removing the RTC/BIOS battery???

 

REO

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‎10-25-2018 05:01 PM

HP Recommended

As I mentioned, I already contacted them with this same advice you gave me previously. They didn't offer a master code and instead stated I needed to purchase new hardware to solve the problem.

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‎10-25-2018 05:37 PM

HP Recommended

@EthanPugh

 

HP x2 210 G2 Detachable PC - FRU Remove/Replace Videos

 

https://h20574.www2.hp.com/results.htm?SID=11572362&MEID=0FD8DC3F-7CA3-4BBD-AB7B-D2EF4BEFB1F9

 

Click on Display Panel Assembly  and  Real-time Clock (RTC) battery.

 

Let us know how things go.

 

REO

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‎10-25-2018 07:08 PM

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I successfully removed the RTC battery. However, booting without plugging it back in doesn't seem to work. I also tried leaving it disconnected for 10 minutes before plugging it back in which also didn't work.

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‎10-25-2018 07:48 PM

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@EthanPugh

 

Did you Disconnect/Remove the Main Battery and disconnect the RTC battery at the same time???

 

REO

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‎10-25-2018 08:32 PM

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Should they be kept disconnected for any length of time?

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‎10-25-2018 08:47 PM

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@EthanPugh

 

Just a few minutes would be fine.

 

With the batteries disconnected  push and hold the power button for 10 seconds.

 

REO

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‎10-25-2018 08:58 PM

HP Recommended

Left them both disconnected for 5 minutes and held down the power button before reconnecting everything. On the first launch, I saw a screen saying the CMOS was reset and it would reboot. But, when I rebooted and tried to enter the BIOS, the password was still active and I couldn't access the BIOS.

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‎10-25-2018 09:27 PM

HP Recommended

Sorry to hear that @EthanPugh

 

Well that's it.

 

You have tried everything that can be done.

 

I wish I had more but I don't.

 

REO

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