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Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
CJ150
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Message 1 of 2
197
Flag Post

“Forgot PIN” link doesn’t work

‎10-11-2021 04:01 PM

HP Recommended
Product: 17-x051nr
Operating System: Microsoft Windows 10 (32-bit)

I forgot my PIN.  Underneath the PIN box there’s the link, “Forgot your pin?”  When I click on it the screen refreshes.  It does not got to a screen where I can put in my password and unlock the laptop.  I can get to the Advanced Troubleshooting section but would rather not do a system restore / recovery.  Thanks for any suggestions.

Category:
1 REPLY 1
RodrigoB
Moderator
Moderator
4,112 4,079 85 142
Message 2 of 2
Flag Post

‎10-11-2021 05:58 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
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