01-02-2020 02:04 PM - last edited on 01-02-2020 02:19 PM by kevin-t
I recently received a fan error and post would notify me of this which I would continue by pressing enter. This went on for about 6 months and there were no other issues, I would hear the fan running as well so I figured it was a faulty sensor. About 2 weeks ago I started being prompted for an administrative or power on password which I never set. I am no longer able to get into the operating system (Windows 10 pro 64bit) nor can I access the bios. I have attempted to reset the bios by unplugging the battery and this prompted a bios recovery, however, on recovery completion the black screen with a blue prompt for password reoccurred. Is there any way to recover from this without replacing the motherboard???
The laptop is an:
HP Spectre 13t-v000
Serial #: [edited]
Model #: T9Y18AV
01-02-2020 02:09 PM - last edited on 01-02-2020 02:19 PM by kevin-t
I have attempted to recover/reset the bios with the Win + B key method, and this did not remove the administrative password.
I also see both fans spin so I do not think the fans are the issue at this point.
After three unsuccessful attempts, it gives me a recovery option: [ System SN: [edited] ]
Insert HP SpareKey USB Recovery Key
01-02-2020 02:20 PM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.