cancel
Showing results for 
Search instead for 
Did you mean: 
jose70mino
New member
2 1 0 0
Message 1 of 3
77
Flag Post
HP Recommended

Forgot administrative password or power on password Hp Spectre

Spectre 13 T9Y18AV
Microsoft Windows 10 (64-bit)

I recently received a fan error and post would notify me of this which I would continue by pressing enter. This went on for about 6 months and there were no other issues, I would hear the fan running as well so I figured it was a faulty sensor. About 2 weeks ago I started being prompted for an administrative or power on password which I never set. I am no longer able to get into the operating system (Windows 10 pro 64bit) nor can I access the bios. I have attempted to reset the bios by unplugging the battery and this prompted a bios recovery, however, on recovery completion the black screen with a blue prompt for password reoccurred. Is there any way to recover from this without replacing the motherboard???

 

The laptop is an:

HP Spectre 13t-v000

Serial #: [edited]
Model #: T9Y18AV

 

2 REPLIES 2
jose70mino
New member
2 1 0 0
Message 2 of 3
73
Flag Post
HP Recommended

Forgot administrative password or power on password Hp Spectre

I have attempted to recover/reset the bios with the Win + B key method, and this did not remove the administrative password.

 

I also see both fans spin so I do not think the fans are the issue at this point.

 

After three unsuccessful attempts, it gives me a recovery option: [ System SN: [edited] ]

Insert HP SpareKey USB Recovery Key

0 Kudos
Moderator
Moderator
19,576 14,911 305 1,163
Message 3 of 3
65
Flag Post
HP Recommended

Forgot administrative password or power on password Hp Spectre

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation