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- Forgot password Elitebook 8470p

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08-02-2025 02:35 AM
Hi!
I’ve bought a secondhand HP Elitebook 8470p for the sole purpose of running a diagnostic program for my engines so I can check enginehours, codes and so on.
Got it home, it was cleared/rebooted by the old owner and I could make my own admin log-in.
Now, a year later when I’m finally all set up for using the program I can’t remember my admin-password to log in!
Is there a way to reboot the entire laptop? There is no data saved or anything on the laptop that is of any value, I just need it to my diagnostic program.
Grateful for any advice!
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