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zihaozhang
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Message 1 of 2
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HP Recommended

Forgotten BIOS Administrator Password

HP Pavilion Gaming Laptop 15 [cx0115tx]
Microsoft Windows 10 (64-bit)

Dear HP Support,

 

I have forgotten the administrative BIOS password that I have set for my HP Pavilion gaming laptop. After 3 incorrect attempts, I was presented with a 'System Disabled' message followed by a code [i 59460929]. I would appreciate your support in helping me to get back into my BIOS. Thank you.

 

Best Regards,

Zihao Zhang

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Message 2 of 2
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HP Recommended

Forgotten BIOS Administrator Password

@zihaozhang 

I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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