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Locked

‎10-08-2020 08:16 AM

HP Recommended
Product: HP elitebook x360 1040 G5
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to install a hardware and BIOS update through HP image assistant, but it asks for a BIOS password that I cannot figure out for the life of me. HP support will not reset them anymore per security reasons, and the company I bought the laptop from claims they do not put BIOS passwords on their computers before sale.

I did a Windows recovery about a year and a half ago and I vaguely remember dealing with the boot menu and BIOS, so I might have set one and did not write it down (like a moron).

I've seen on some threads that you can remove the CMOS/RTC Battery to reset the BIOS password, but I cannot find it. In my tablet and HP support was less than helpful on that as well.

Any advice or help would be fantastic. Thanks in advance

1 REPLY 1

‎10-08-2020 08:20 AM

HP Recommended

Hey MattHatter42 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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