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‎05-19-2019 09:47 PM

HP Recommended

Hi all. I having a few issues with my current everyday laptop pc. First be it that I do not know/forgotten my bios password. I have tried removing the cmos battery method to no avail as well as trying to use the bios master password from the code I get from 3 failed attempts to log into the bios. I have used the code it gives me Everytime it's the same denial code. And the supposed password dose not work. I do believe the os is corrupted with a mbr boot sector virus and I have no admin privileges to my registry service cmd prompt ect. I'm unsure if I can Boot into safe boot as I can't run msconfig. It denys me there. I don't know if the bios is infected. I took it to a computer shop the other day and they said they where unable to diagnose it because they couldn't get into my bios.... Go figure. But I am planning on buying a SSD and swapping it out for the mechanical drive. I'm just worried that sdd will be a waste of money because the virus is in my bios and will just mess up the sdd even with a fresh install of windows 10. Ethier way I need access to my bios as well. Hopefully someone can help me with this crap 😞 thank you!

1 person had the same question
1 REPLY 1

‎05-20-2019 08:15 AM

HP Recommended

@Themasteryi-_- 

Unlike with desktops, removing the CMOS battery on laptops does NOT reset any existing BIOS password.

Sorry, we are no longer able to provide any assistance with password reset or recovery issues.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
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