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- Forgotten bios password on probook 450 g4

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03-27-2018 02:55 AM
Product name : HP PROBOOK 450 G4
Operating System : WINDOWS 10 (64 bit)
Product ID : Y7Z97EA# ABV
S/N : 5CD70624N1
Motherboard Model : X83 ( DA0X83MB6H0 REV. H)
When resart it keep requesting for the password and here is the attatched photo below.
I badly needs a help, other alternatives I sort from the HP agent in my location are
all expensive . Thank you all
....... LEIF........
03-27-2018 02:58 AM
Hi,
At the password screen, hit enter 3 times.
If you receive an 8 digit 'halt code', post back with this code.
If you don't receive a halt code, you will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.
You can contact HP Business Support in your country via
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
or
https://support.hp.com/us-en/contact-hp
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
03-27-2018 04:02 AM
Hi,
Unfortunately, that leaves the HP option as your best bet - there are no 3rd party tools that will work for this Model and the only alternative to requesting a smc from Business Support would be to replace the bios chip.
Just to note, if you do intend to go the HP route, don't try removing the rtc battery. It won't remove the password, but it will reset the clock - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP