• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
hp 15 be012tu
I bought a laptop via online. When I started it, it shows 2 options free DOS & HP documents.
How should I start my laptop?
Plz help
1 REPLY 1
HP Recommended

If you are seeing that it is started. The laptop you bought does not have Windows. It has a very basic command line operating system called FreeDOS and then you can access the User Manual and warranty terms, etc by going into HP Documents. If you want Windows you have to purchase and install it. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.