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‎03-12-2020 06:51 AM

HP Recommended
Product: hp 15 bs113dx

My laptop keeps freezing after being on for about 2-3 minutes, I did hdd test (passed) but froze a quarter way during the memory test and I mean froze the power button wouldn’t even work all I could do was unplug it any suggestions would help thanks 🙏 

1 REPLY 1

‎03-14-2020 12:32 PM

HP Recommended

@Da1ulove2h8

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

Since the Notebook Froze during the Memory Test, I suggest you try reseating the Memory and run the Test again

 

If the issue persists or if the Test fails, please contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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