Freezing after sleep or start up.

[zoe1412]

Here are the details for the Laptop:

Product Name: HP Laptop 14-bp1xx

Product Number: 3DL72EA#ABU

Specifications:

Windows 10 Home 64-bit Version: 18363.752

Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz

8GB Micron 2400MHz

83F6 46.53

F.33

The laptop will freeze after a sleep cycle sometimes on the login screen sometimes right after if you disable having to sign in. It also sometimes does it after it has been shut down. The only thing that resolves it is to hold the power button down and force a shutdown. I have tried disabling sleep and screen shut down features, fast start up features, and the need to login. Nothing seems to resolve it. Everything is up to date and the PC is pretty clean. Any help greatly appreciated. 

[KrazyToad]

@zoe1412

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also run a System Test to confirm the Hardware functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.