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‎05-04-2020 11:32 AM

HP Recommended
Product: IDJ47AV

PC Hardware Diagnostics Test Failed:

Test Name: HPAdvSysDiag_System

Failure ID:  0LVL50-92GA3V-MFPW2J-60VJ03  

Product Number: 1DJ47AV

Failure ID:  0LVL50-92GA3V-MFPW2J-60VJ03  

Please use the Failure ID code above when contacting HP Support for service and support options.

PC Hardware Diagnostics Test Failed

 PC Hardware Diagnostics Test Failed:

Test Name: HPAdvSysDiag_System

Failure ID:  0LVL50-92GA3V-MFPW2J-60VJ03  

 

I have no clue what to do.

 

I ran the test the computer told me to when rebooting and pressing f2 and this failed. I don't have warranty anymore it expired

1 REPLY 1

‎05-12-2020 06:38 AM

HP Recommended

Hi @Ama137

 

Welcome to the HP Support Community. 

 

The Failure ID is related to the Hard Drive, I'd suggest you Contact HP in your region regarding the drive replacement. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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