• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-12-2021 03:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just recently got my new laptop has been 3 days but the laptop keeps freezing especially when on MS teams and I am having to restart it every time the laptop is really slow how do I fix this  

2 people had the same question
2 REPLIES 2

‎01-13-2021 10:31 AM

HP Recommended

I  have purchased laptop with amd ryzen 3 3250u  4gb recently and similar issue.  Workaround i found was to disable hardware acceleration in the browser settings or app.  Seems to be a driver issue ?   

Was this reply helpful? Yes No

‎01-16-2021 11:07 AM

HP Recommended

@jayjay22 @vloads
Thank you for posting on the HP Support Community.

 

@vloads I am glad to know that you managed to resolve the issue and also you can try updating the drivers through HP support assistant.
For further support please share your product details. Use this link to find it: http://support.hp.com/us-en/document/c03754824

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.