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‎01-12-2021 03:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just recently got my new laptop has been 3 days but the laptop keeps freezing especially when on MS teams and I am having to restart it every time the laptop is really slow how do I fix this  

2 people had the same question
2 REPLIES 2

‎01-13-2021 10:31 AM

HP Recommended

I  have purchased laptop with amd ryzen 3 3250u  4gb recently and similar issue.  Workaround i found was to disable hardware acceleration in the browser settings or app.  Seems to be a driver issue ?   

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‎01-16-2021 11:07 AM

HP Recommended

@jayjay22 @vloads
Thank you for posting on the HP Support Community.

 

@vloads I am glad to know that you managed to resolve the issue and also you can try updating the drivers through HP support assistant.
For further support please share your product details. Use this link to find it: http://support.hp.com/us-en/document/c03754824

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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