• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎01-08-2022 02:17 PM

HP Recommended
Product: Envy x360 Laptop - 15z-ds100 CTO
Operating System: Microsoft Windows 11

Periodically, my computer will stop working.  The screen is still up with my programs/webpages/etc but I can't close or save them.  Opening up the Task Manager does nothing but literally open it.  I can't quit or end programs nor can I shut down properly.  I can understand this happening while playing video games since they run hot.  But having chrome and word open doesn't seem like a combo that would make things lock ever hour or so.  I've gone through the various fixes on the trouble shooter and nothing is coming up as bad.  I've blown out the vents and went back to using a riser instead of my normal desk top just in case but I still ended up with a hard reboot mid essay.   I've tried shutting down everything I don't need running but since it's a newer computer, that really seems like a bad selling point there.   It's frustrating because this computer isn't even a year old and it's acting worse than the Toshiba I had before this. Hell I even did a full wipe/restore incase I loaded something stupid   I'm running Windows 11 now but this problem happened on Windows 10 as well.  I'm tempted to send this in but wanted to first see if anyone had any good ideas on what to try first.  


Thanks, 
Kirsten 

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.