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‎02-16-2020 01:54 AM

HP Recommended
Product: Hp spectre 360

hi I'm having real issues with my laptop. Everytime I turn it on it boots up ok but then freezes. I have no mouse pointer, no touch screen and keyboard does not work either. I've tried updates, diagnostics but nothing works. If I keep turning off and on again eventually it works. Can anyone please help?? Many thanks

1 REPLY 1

‎02-18-2020 10:55 AM

HP Recommended

@D15jay5

 

I have gone through your Post and would like to help
 

I suggest you run an Extensive System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Tests pass, please perform a Reset. You can refer to this Link: https://support.microsoft.com/en-in/help/4026528/windows-10-reset-or-reinstall

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

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