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Locked

‎07-17-2019 01:09 PM

HP Recommended
Product: HP Laptop 15-bw0
Operating System: Microsoft Windows 10 (64-bit)

After a good start-up, eventually either the mouse goes random or the machine freezes.  Sometime it's after the machine has be sitting idle.  Other times it's while working with the on-board mouse. It usually restarts and run ok a while, but recently gave me this mouse error.  I've run Avira, Malwarebytes and the HP Diagnostics, but no impact I can see. 

1 REPLY 1

‎07-19-2019 10:27 AM

HP Recommended

@patgxk140 

Hello;
Allow me to welcome you to the HP Support Community!

 

Here are some troubleshooting steps you can try:  https://support.hp.com/ca-en/topic/diagnostics?category=computing&issue=lockup-issues

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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