cancel
Showing results for 
Search instead for 
Did you mean: 
patgxk140
New member
2 1 0 0
Message 1 of 2
115
Flag Post
HP Recommended

Freezing processor, mouse and random mouse with an O7Q5XS-93K9N5-XD7URA-GIUJ03

HP Laptop 15-bw0
Microsoft Windows 10 (64-bit)

After a good start-up, eventually either the mouse goes random or the machine freezes.  Sometime it's after the machine has be sitting idle.  Other times it's while working with the on-board mouse. It usually restarts and run ok a while, but recently gave me this mouse error.  I've run Avira, Malwarebytes and the HP Diagnostics, but no impact I can see. 

1 REPLY 1
Level 15
Level 15
18,868 18,810 1,757 4,157
Message 2 of 2
64
Flag Post
HP Recommended

Freezing processor, mouse and random mouse with an O7Q5XS-93K9N5-XD7URA-GIUJ03

@patgxk140 

Hello;
Allow me to welcome you to the HP Support Community!

 

Here are some troubleshooting steps you can try:  https://support.hp.com/ca-en/topic/diagnostics?category=computing&issue=lockup-issues

 

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation