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‎09-28-2022 03:46 AM

HP Recommended
Product: HP Pavilion 15 cs0053cl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone

 

My HP Pavilion 15 cs0053cl got a BSoD every time it tries to runs the automatic repair. I followed the recommended steps to perform a system restore using a bootable USB but when I try select the USB in the boot menu, all of the keys don’t work even the ESC key.

 

I have tried to change the boot order in BIOS, but it still boots through the hard drive even when the Secure Boot is disabled.

 

 Any ideas why the boot menu freezes when I try access it? 

Thanks in advance 

Category:
1 REPLY 1

‎09-28-2022 01:37 PM

HP Recommended

Hello @gerry514 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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