Frozen laptop

[Trixie2010]

I have hp Intel core laptop and it keeps giving me starting automatic repair but it is just spinning and can't get it to reboot.  I did the diagnostic scan and all areas passed.

[Hawks_Eye]

Hi @Trixie2010 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand your HP laptop is getting stuck on “Starting Automatic Repair” with the loading circle continuing to spin, and it is unable to restart normally. It is encouraging that the hardware diagnostics completed successfully, as this can help narrow the issue toward the Windows startup or recovery process.

To understand the issue better, could you please share:

• The exact HP laptop model or product number.
• Which Windows version is installed, such as Windows 10 or Windows 11.
• Whether this started after a Windows update, BIOS update, software installation, or unexpected shutdown.
• Approximately how long the laptop remains on the Starting Automatic Repair screen.
• Whether you can reach any other screen, such as Automatic Repair, Advanced options, or Choose an option.

 

Basic checks in the meantime

Since the diagnostics have already passed, you can try a simple power reset first:

1. Press and hold the Power button until the laptop turns completely off.
2. Disconnect the AC adapter and remove any unnecessary USB devices, memory cards, docking stations, or external drives.
3. With the AC adapter disconnected, press and hold the Power button for about 15 seconds.
4. Reconnect only the AC adapter.
5. Turn the laptop back on and check whether Windows progresses beyond Starting Automatic Repair.

If it returns to the same screen, please avoid repeatedly forcing it off and on for now. Share the HP model/product number and Windows version, and we can guide you through the appropriate HP and Windows recovery options while taking care to preserve your personal data where possible.

 

The exact HP model and Windows version determine which startup and recovery options are available. Since the hardware diagnostic tests passed, the next appropriate checks can focus on the operating system startup and recovery environment.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.