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‎07-21-2024 03:41 PM - last edited on ‎07-23-2024 03:28 PM by Retired

HP Recommended

Since I recently purchased the computer, I was going to update the settings when it suddenly froze and stopped responding to my mouse .For now the screen reads choose privacy settings for your device.

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1 REPLY 1

‎07-24-2024 02:08 AM

HP Recommended

Hi @KBSerwadi,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the freezing screen.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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