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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Frozen screen

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07-21-2024
03:41 PM
- last edited on
07-23-2024
03:28 PM
by
RodrigoB
Since I recently purchased the computer, I was going to update the settings when it suddenly froze and stopped responding to my mouse .For now the screen reads choose privacy settings for your device.
07-24-2024 02:08 AM
Hi @KBSerwadi,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are having issues with the freezing screen.
To be able to answer you effectively, we need some information.
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Nal_NR-Moderator
I am an HP Employee