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Locked

‎04-22-2019 09:10 AM

HP Recommended
Product: HP G72 Notebook
Operating System: Microsoft Windows 10 (64-bit)

G72 locks up on reboot or regular boot.  Works ok if remove battery first, and then boot/reboot.  Fan also seems to run less or intermittently.  Wondering if related to CPU battery?  Any way to check CPU/BIOS battery?

 

1 REPLY 1

‎04-22-2019 10:38 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the the numerous tests.

If you don't have latest HP PC Hardware Diagnostics UEFI there may be limited testing options. Install the latest version (2nd option)  here. You can also watch the video to understand better how it works.

https://support.hp.com/us-en/topic/diagnostics?category=computing

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