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Djalal
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Message 1 of 2
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HP Recommended

General system board failure

Elitebook 820 g3
Microsoft Windows 10 (64-bit)

Hi, my laptop w'ont start with black screen and blinking caps lock led 5 times, after that cooling fan start fast and continue running in hight speed, help plz

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Message 2 of 2
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Flag Post
HP Recommended

General system board failure

@Djalal 

If your system board has in fact failed, there is nothing you can do to verify that as you will be unable to run hardware diagnostics without a working system board.

 

In addition, there is nothing we can do for you from here.

 

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

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