Get Blue Screen with (:( Oops sorry we ran into a problem, etc, and will automatically restart.

[tanker37]

HP Notebook - 17t-x100 CTO: Sometimes 2 & 3 times daily while using laptop a blue screen with " (:( Oops sorry we ran into a problem, etc and will automatically restart." It provides a stopcode and indicates if I will go to " hp.com/windows/stop code " (which I failed to get) I can find out what the code indicates. I have never been able to find that web sight. I have done a reset and a hard reset and the problem continues. I'm about ready to trash it and buy a Dell!

[Riddle_Decipher]

@tanker37 I've got you covered, we have a few steps that should help identify the cause of the failure/error and work on a solution, accordingly:

Step 1: Disable the automatic restart option to view error messages

Errors might occur but not display with Automatic restart enabled. Disable this option to allow the computer to display error messages instead of restarting.

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

3. Remove the check mark next to Automatically restart, and then click OK.

   

4. Restart the computer.

The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with useful information. You can search for a resolution using the information in the error.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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[tanker37]

Additional Info: The stop code it gave was "Kernel Security Check Failure", if this is any assistance.

[Riddle_Decipher]

@tanker37 Yes, that stop code, does help, thanks,

That said, The ‘Kernel Security Check Failure’ PC error can occur for various reasons like memory issues, virus infections, and more, however, the most common reason is that the drivers you were using for the previous Windows version are not compatible with the new Windows version.

As a result, the OS gives you the ‘Kernel Security Check Failure’ error message and the best way to resolve the issue, is mentioned below:

Fix 1— Enable legacy advanced boot menu

1. Restart your computer and insert a Windows 10 bootable media into the optical media drive. For more information on how to create a Windows 10 bootable media,
2. On the displayed Windows Setup box, click Next
3. On the next page, click Repair your computer
4. On the ‘Choose an option’ screen, click Troubleshoot
5. Click ‘Advanced options’
6. Now select Command Prompt
7. On the newly opened Command Prompt window, type C: and hit Enter.
8. On C: prompt, type the following command and press Enter to enable legacy advanced boot menu:
   • BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY
9. Once the command executes successfully, type EXIT to close the Command Prompt window.
10. Go back to the ‘Choose an option’ screen, click Continue and start your computer normally.

Let me know if you don't have a bootable media and/or if the above worked.

Good luck!