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‎03-14-2019 08:53 AM

HP Recommended
Product: 15-ay014dx
Operating System: Microsoft Windows 10 (64-bit)

One of my team members brought me their laptop with a "Enter Administrator or Startup Password" when they turn on their laptop. 

 

I get the following Halt Code: i 72955138

 

Please help. 

 

 

1 REPLY 1

‎03-15-2019 06:18 PM

HP Recommended

@LexTech

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Is the computer asking for the Windows password or BIOS password?

 

If the computer is asking for the Windows password follow the below link.

 

Click here: https://support.hp.com/in-en/document/c04648973

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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