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11-04-2021 10:51 AM
Operating System: Microsoft Windows 10 (64-bit)
So basically, I shutdown my computer in a hurry and a program called "Windows Task Host" or something, was preventing the shutdown. Without thinking twice, I forced shutdown the computer by choosing the shutdown option. Now it is in a sort of loop saying "Getting Windows Ready" "Don't turn off your computer". When I did try to turn it off it went into sleep mode and if I press the power button thr same screen shows up. Kindly help me.
1 REPLY 1
11-07-2021 09:45 AM - edited 11-07-2021 09:46 AM
Welcome to the HP Support Community!
We reviewed your post and I understand getting message windows getting ready.
Don’t worry, I assure you I will try my best to get this sorted.
Check for the BIOS update?
Also, update the graphics driver using this link.
You can try updating the drivers on your PC using an HP support assistant.
Refer to this article to know more information about using HP support assistants.
Hope this helps! Keep me posted.
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