• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-24-2019 07:34 AM - edited ‎12-24-2019 07:35 AM

HP Recommended
Product: Elitebook 8760w

Guten Tag, ich habe von einem bekannten ein HP Elitebook 8760w geschenkt bekommen. Leider kann ich dem Gerät nichts machen, da ich weder ins BIOS, noch ins Boot-Menü komme.

Gibt es eine Möglichkeit solche Passwörter zurückzusetzen? Oder muss die System Platine getauscht werden?

 

MFG TomSEE01

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2019 07:43 AM - edited ‎12-24-2019 07:44 AM

HP Recommended

Translation of your post.

Hello, I got a HP Elitebook 8760w from a friend. Unfortunately I can not do anything to the device, because I can neither get into the BIOS nor into the boot menu.

Is there a way to reset such passwords? Or does the system board need to be replaced?

 

 


Die Regeln des HP Forums wurden am 1. März 2019 geändert. Leider können wir beim Entfernen von Passwörtern länger helfen.

Siehe Regel 4.d. im Dokument unter folgendem Link
Ein Austausch der Systemplatine ist leider die einzig praktikable Option.



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage
 
 

 

The HP forum rules were amended on 1 March 2019. Unfortunately, we are longer allowed to help with removing passwords.

See Rule 4.d. in the document at the following link



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

Replacing the system board is, unfortunately, the only viable option.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-24-2019 07:43 AM - edited ‎12-24-2019 07:44 AM

HP Recommended

Translation of your post.

Hello, I got a HP Elitebook 8760w from a friend. Unfortunately I can not do anything to the device, because I can neither get into the BIOS nor into the boot menu.

Is there a way to reset such passwords? Or does the system board need to be replaced?

 

 


Die Regeln des HP Forums wurden am 1. März 2019 geändert. Leider können wir beim Entfernen von Passwörtern länger helfen.

Siehe Regel 4.d. im Dokument unter folgendem Link
Ein Austausch der Systemplatine ist leider die einzig praktikable Option.



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage
 
 

 

The HP forum rules were amended on 1 March 2019. Unfortunately, we are longer allowed to help with removing passwords.

See Rule 4.d. in the document at the following link



https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

Replacing the system board is, unfortunately, the only viable option.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-24-2019 10:38 AM

HP Recommended

Vielen Dank für ihre Antwort. Jetzt weiß ich Bescheid. 

MfG TomSEE01

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.