11-11-2019 12:26 PM
@30714136 Welcome to HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, try the below steps:
Sometimes you have wait a few minutes before the log on credentials happens.
It happens to be sometimes when I boot up or resume from hibernation.
Usually background apps or loading and you will probably need to wait.
You can try rebooting in Safe Mode, then disable all startup programs:
Hold down the shift key on your keyboard while clicking the Power button on the screen.
Continue to hold down the shift key while clicking Restart.
Continue to hold down the shift key until the Advanced Recovery Options menu appears.
Click Advanced options
Click Startup Settings
Press (4) to Enable Safe Mode
Wait while Windows 10 starts in safe mode.
Press Windows key + X
Click Task Manager
Click Startup tab
Disable all the startup apps
Reboot in normal mode.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee