Got Hard Disk 3F0 error and then after hard drive testing got a 24-digit failure code

[Manpreet2812]

Hlo sir/mam, I suddenly got a blue screen with error message saying that we have encountered a problem in your PC and it will restart. It occurred once and then the PC restarted. It occurred one more time and then a black screen appeared showing hard disk 3F0 error. As suggested by the HP community, i did the Hard drive test and i got a 24-digit failure code.

The failure code is 

Q4Q38F-9HVA39-XD7W21-60S603

What does it indicate and why did that happened. Please help me what can i do? 

[Lil_Boy_Blue · Accepted solution]

Hi

Hard Disk 1 Quick Test Failure

So a replacement is required.

You have one of these?

https://support.hp.com/gb-en/product/hp-15-bs000-laptop-pc/15551412/model/17033447/manuals?sku=2EY84...

Do you feel that you want to replace the drive?

~~~~~~~~~~~

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.
WARNING - ONE WAY ONLY, WIPES ALL DATA - NON-RECOVERABLE
Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…

https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.


NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.


http://www.thewindowsclub.com/install-windows-10-from-usb

[Manpreet2812]

Ok..Thank u so much for the solution 🙂

[Lil_Boy_Blue]

Prego.