Gray Screen

[Tina15]

My daughter has an HP stream laptop.  She has only had it one month.  When you turn it on it just goes to a gray screen.  I can see the arrow of the mouse and move it around but that is it.  Have tried to turn it off and back on but does the same thing.  Any ideas what may be wrong.  

[GBL84]

Hello @Tina15,

Please try this document : http://support.hp.com/us-en/document/c03518165

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[Tina15 · Accepted solution]

Thank you! Performing a hard reset resolved the issue.

[GBL84]

You're very Welcome !!

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee

[kentanddarlene]

HP stream laptop 14" HD display  only used it once. turned on today login page put in password and it goes to grey screen. I have turned it on and on 3 times nothing helps...please help

[kentanddarlene]

how do I do a hard reset?

[Jacky-D]

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

[Jacky-D]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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