Grey screen on startup after HP logo loading screen

[leka_dewy]

When booting up my laptop the screen goes gray after the HP logo loading screen. I can make the mouse move but it only has the loading animation. Also when I hit F4 I can see the purple sidebar come up but not any of the text. I've also already tried a bios recovery and it didn't help. What can I do?

[Riddle_Decipher]

@leka_dewy Does the grey screen not appear after you reach the desktop screen? Perhaps, you can share an image,

so we can identify and resolve the issue, accordingly!

Meanwhile, 

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.