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‎04-13-2020 04:33 AM

HP Recommended
Product: Hp stream

Hi my ho stream is stuck in a grey screen lwith arrow..can anyone help need step by step please x 

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1 REPLY 1

‎04-16-2020 05:59 AM

HP Recommended

@Pumpernickle

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

You could try a power drain. Please refer to this Link: https://support.hp.com/in-en/document/c01684768

 

Also run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, t

 

If all the Tests pass please try a Reset. Link: https://support.hp.com/nz-en/document/c04742289

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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